Kcom Reviews

What a company.......
Great until something goes horribly wrong.
Then they just act thick.... Unbelievably poor.

I’m struggling with paying my bill and struggle to speak on the phone due to mental health- I’ve sent 4 emails to try and make arrangements for payment and had no reply

Well I am a new customer switching from BT to KCom. Booked several weeks agon for first dig installation for 0800 1200 on the 20th. No sign of install team. Contacted customer service after 1200 who said they must be running late. Well for a communications company they don't communicate still waiting for the call to say when they will arrive. Well if its not today I will have to make a decision regarding staying with BT.
Will update the review and let you know the outcome.
So as promised the latest update. Two KCom vans turn up 1315/1330hrs. Straight away I could tell the lead guy did not want to start the job he said its a longer time to dig. I said you are already 5 + hours late he said he was due to attend at 1230hrs.
He said he would have to make a call and let me know the availability of a team. So to cut to the end after approx 1 hour he know says good news and bad news. He could fit it to day approx 5 mtr dig I had already dug two mtrs so only 3 to go a put the connection to the nearest wall which is a bedroom. The bad news if I want to have it replacing the entry point of the BT connection he would survey but could not confirm a fitting day and I would have to pay extra. I declined both offers and told him I would contact customer services. I also explained that both my neighbours on either side were also considering KCom. But both have now decided to wait until BT come with Fibre.
So contacted Customer Service again and explained the situation I had also paid £100 to have a greenhouse taken down and the area cleared to allow an easier install. They asked me to give them a couple of hours to sort it out and they would call me back.
So now5 hours later still no call back. Great advertising for a communications company.
So watch this space I will update as it happens.

Ps I did fill I'm KComs customer experience email after I dealt with them the first time. I did not get one after the second time I called.

KC - 25 years paying for broadband that rarely met the advertised speeds, either dialup or lightstream. Switched to PURE Broadband works perfectly at just over half the price

Kcom who was once a benefit to Hull are now a nightmare, they have recently put my monthly charge up £5 (£55 a month now for internet) but they promised better speeds for the extra money. On the letter they sent me they basically said accept the new charge or cancel (great customer service) whilst knowing they have a virtual monopoly in Hull, leaving us with no choice. Since the so called upgrade I do get great speeds off peak as I always did but on peak has got alot worse and in the last week alone I've had 4 total blackouts and constant speed drops to the point I cannot even load Google on my laptop. I just hope we eventually get a decent company providing a quality service for a reasonable price, I'll be the first to leave. Currently I'm typing this off my phome 5G as it's the only way I can get onto the Internet.

Outstanding!
KCOM upgraded some time ago, and again more recently. My latest speed test shows 750Mbps Download speed, and 165Mbps Upload, I think this is the best in the entire country and it is insanely fast.

Secondly, the reliability is second to none, I can count on one hand, how many times there have been outages in the last four years. This is a real achievement and shows how consistent a company can be, from older wiring in years gone by, to the latest fiber cables and a superb user experience.

KCOM is a jewel in the crown for the city of Hull, and those who made it happen should be proud of themselves.
Huge thumbs up. ?

I decided to swap from BT to benefit from the full fiber system. OMG! We were without a phone for a week and couldn't get the engineer to come back, and the WiFi keeps disconnecting from all our devices one after another. we are on our second router with no change. I can be standing next to the router and it still disconnects and has to be reset. It dose this several times a day. So I decided to buy a better router a very expensive one by the way, but it needs permission from Kcom to connect to the internet. Because of Something called DHCP Failure.its something they have to fix at their end. I contacted the tech help and they refused to sort it. The system has been connected for less than two weeks and they just told me, if I go back to BT they will charge me for leaving because the 14 days to change your mind stars from the order date not the installation date!
My strong advice is do not have Kcom internet!
They have the rest of today to sort it out or its BT for me what ever the cost.

New customer got installation date and then they said could nit do it now no WIFI and I work from home worst company ever do not take broad band from them